Quality policy

Since 1980, Ferrotall has supported and advised machinists and manufacturers as the leading industrial supplier in its field. Having started out alongside producers, grown hand in hand with the best professionals and become distributors of the world's most prestigious brands has given us extensive experience in the machine tool industry, both conventional and CNC.

The senior management of Ferrotall Máquina-Herramientas, S.L. has maintained a track record of steady growth, with a strong commitment to innovation and a clear focus on effective, stable and committed customer service. Its general policy is to achieve full customer satisfaction, a key factor in defining future strategies.

To this end, the company has set out in its quality manual a series of requirements that ensure the following:

1. Company staff know, understand, apply and maintain the quality system.
2. All applicable legal and regulatory requirements are met.
3. Appropriate measures are taken to prevent non-conformities and stop them from recurring, so that quality is maintained and results improve.
4. Employees have the training they need to carry out the tasks assigned to them correctly.
5. A systematic approach with sufficient controls is followed to ensure quality at every stage.
6. An optimal service is provided that meets the needs and expectations of customers and other interested parties.
7. The quality policy is appropriate to the company's context and supports its strategic direction.
8. Quality objectives are set to meet the system requirements and, in particular, to achieve customer satisfaction.
9. Continual improvement of the system's effectiveness is ensured.